Famli

Terms of Service

Effective Date: March 30, 2026 · Last Updated: March 30, 2026

These Terms of Service ("Terms") govern your use of the Famli platform at famli.ioand associated mobile applications (collectively, the "Service"), operated by Famli, Inc. ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Famli is a B2B2C platform providing two interconnected products:

  • Provider Dashboard (B2B): A scheduling and business management platform for kids activity providers (dance studios, swim schools, martial arts dojos, music studios, tutoring centers, and more).
  • Family Hub (B2C):A family management application that aggregates children's activity schedules, homework, budgets, documents, and logistics into a unified dashboard.

2. User Accounts

2.1 Registration

You must create an account to use the Service. You must provide accurate and complete information and keep your account details up to date. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at legal@famli.io if you suspect unauthorized access.

2.3 Family Accounts

Family Hub accounts may include multiple members with different roles (Owner, Admin, Member). The account Owner is responsible for managing access and ensuring all invited members comply with these Terms. Child profiles are managed exclusively by authorized family members.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Upload malicious content, viruses, or any material that could harm the Service or other users
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
  • Use automated means (bots, scrapers) to access the Service without our written permission
  • Interfere with or disrupt the Service or servers connected to the Service
  • Share booking URLs or iCal feed tokens with the intent to disrupt a provider's operations
  • Use the messaging or communication features to send spam, harassment, or abusive content

4. Provider-Specific Terms

4.1 Business Data

Providers retain ownership of their business data (client records, booking history, service configurations). We process this data solely to provide the Service.

4.2 Client Relationships

Providers are solely responsible for their relationships with their clients, including compliance with local business regulations, cancellation policies, and refund obligations. Famli facilitates scheduling and communication but is not a party to the provider-client relationship.

4.3 Stripe Connect

Providers using payment features must agree to Stripe's Connected Account Agreement. Famli is not responsible for payment processing failures, disputes, or chargebacks handled by Stripe.

5. Intellectual Property

5.1 Our Property

The Service, including its design, code, features, documentation, and branding, is owned by Famli, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

5.2 Your Content

You retain ownership of the content you submit (documents, photos, messages, notes). By uploading content, you grant us a limited, non-exclusive license to store, process, and display it solely to provide the Service to you. We will not use your content for marketing or share it with third parties, except as described in our Privacy Policy.

6. Payment Terms

6.1 Subscriptions

Certain features of the Service require a paid subscription. The Service offers multiple subscription tiers for both providers (Free, Solo, Team, and Business) and families (Free, Starter, Family, and Family+). Each tier unlocks additional features and higher usage limits. Current pricing is displayed on our Pricing page. Subscriptions are billed monthly or annually as selected at checkout. Prices are displayed in US dollars and are subject to change with 30 days' notice.

6.2 Billing

Payments are processed by Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis. You are responsible for keeping your payment information current.

6.3 Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then. We do not provide prorated refunds for partial billing periods, except as required by applicable law.

6.4 Free Tier

We offer a free tier with limited features. We reserve the right to modify free tier limits with reasonable notice.

7. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee that the Service will be uninterrupted, error-free, or secure.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
  • Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
  • We are not responsible for missed appointments, scheduling errors, or any damages arising from reliance on calendar data, reminders, or notifications provided by the Service.

8. Indemnification

You agree to indemnify and hold harmless Famli, Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

9. Termination

  • By you: You may close your account at any time from your account settings. Upon closure, your data will be deleted within 30 days, except as required by law or these Terms.
  • By us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. We will provide reasonable notice unless immediate action is necessary to protect the Service or other users.
  • Effect of termination: Upon termination, your right to use the Service ceases immediately. Sections on Intellectual Property, Limitation of Liability, Indemnification, and Governing Law survive termination.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Service or by email at least 30 days in advance. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You agree to waive your right to a jury trial and to participate in class action lawsuits.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Famli, Inc. regarding the Service and supersede all prior agreements and understandings.

14. Contact Us

If you have questions about these Terms, contact us at: