Legal

Terms of Service.

Effective Date: July 18, 2026·Last Updated: July 18, 2026

Famli helps you organize your family's activities, schedules, and logistics. These Terms are a binding agreement between you and Famli LLC, a Colorado limited liability company, that governs your use of Famli. You agree to them by checking the box at sign-up and by using Famli, along with our Privacy Policy. If you don't agree, don't use Famli.

1. Famli

Famli provides two connected products:

  • Provider Dashboard (B2B): scheduling and business-management tools for kids' activity providers.
  • Family Hub (B2C): a family-management app that aggregates children's activity schedules, homework, budgets, documents, and logistics.

2. Eligibility and accounts

2.1 Eligibility. You must be at least 18 (or the age of majority where you live) to create an account. Children may use Famli only through a profile created and controlled by a Parent within a family account; children may not create their own accounts.

2.2 Registration. Provide accurate, complete information and keep it current.

2.3 Account security. You are responsible for safeguarding your credentials and for activity under your account. Enable multi-factor authentication where offered. Notify us immediately at support@famli.io of any unauthorized access.

2.4 Family accounts and roles. Family Hub accounts may have multiple members with roles (Owner, Admin, Member). The Owner manages access and is responsible for ensuring invited members comply with these Terms. Child profiles are managed only by authorized adult members.

3. Acceptable use

You agree not to: use Famli unlawfully; impersonate anyone or misrepresent affiliation; upload malware or harmful material; attempt unauthorized access to Famli, other accounts, or systems; use bots/scrapers without our written permission; disrupt Famli; share booking URLs or iCal tokens to disrupt a provider; or use messaging to send spam, harassment, or abusive content.

4. Nature of Famli: not a vetting, supervision, or safety service

Please read this section carefully. It allocates important risks.

4.1 Independent providers; no endorsement. Kids' activity providers, coaches, and instructors are independent third parties. We do not employ, vet, background-check, supervise, endorse, or guarantee any provider, and we are not a party to and are not responsible for your relationship or dealings with any provider. We are not the agent of any provider or of you.

4.2 You assume the risks of activities. You are solely responsible for evaluating, selecting, and supervising the activities and providers you arrange through Famli and for your and your child's participation in them. To the fullest extent permitted by law, you assume all risks associated with in-person activities, and you release and agree not to sue Famli for any injury, harm, loss, or damage arising out of or related to any activity, provider, coach, facility, or in-person interaction facilitated or scheduled through Famli. This release does not apply to liability that cannot be waived by law.

4.3 Emergency Card and health information are user-entered; not medical advice. Allergy, medical, emergency-contact, and similar information is entered by you and may be incomplete or out of date. Famli displays it at your direction but does not verify it, does not guarantee any coach, instructor, or third party will see or act on it, and provides it for convenience only. Famli is not for use in emergencies and is not a substitute for professional medical judgment. In an emergency, call 911 (or your local emergency number). Do not rely on Famli.

4.4 Location features are best-effort; no reliance. Location sharing, ETAs, and arrival status are provided on a best-effort basis, may be delayed or inaccurate, and are not a safety, security, monitoring, or supervision service. Do not rely on them for the safety of any person.

5. Providers (B2B): additional terms

5.1 Business data. Providers retain ownership of their business data and grant us the rights needed to operate Famli (Section 6.2). We process it to provide Famli.

5.2 Client relationships. Providers are solely responsible for their client relationships, including local regulatory compliance, cancellation policies, refunds, and any parental waivers, medical-emergency consents, or safety policies required for their activities.

5.3 Stripe Connect. Providers using payment features must accept Stripe's Connected Account Agreement. Famli is not responsible for payment processing, disputes, or chargebacks handled by Stripe.

6. Intellectual property and your content

6.1 Our property. Famli, including its design, code, features, documentation, and branding, is owned by Famli LLC and protected by law. You may not copy, modify, distribute, or create derivative works from it without our written permission.

6.2 Your content; license to operate Famli. You retain ownership of the content you submit (documents, photos, messages, notes). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, back up, create technical derivatives of (for example thumbnails and format conversions of), transmit, and display that content, and to sublicense these rights to our service providers(Sections 4–5 of the Privacy Policy) and to display it to the users you authorize (family members and linked providers), in each case solely to operate, secure, and provide Famli to you. We do not sell your content, do not use it for advertising, and do not permit our AI providers to use it to train their models.

6.3 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without obligation to you.

6.4 Aggregated/de-identified data. We may create and use aggregated or de-identified data that does not identify you or any child to operate and improve Famli.

7. Payments, subscriptions, and automatic renewal

7.1 Plans. Some features require a paid subscription. We offer provider tiers (Free, Solo, Team, Business) and family tiers (Free, Starter, Family, Family+). Current pricing is on our Pricing page. Prices are in US dollars.

7.2 Automatic renewal. Please read. Paid subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price, until you cancel. At checkout we present the renewal terms clearly and obtain your affirmative consent to them, and we send a confirmation after purchase. For annual plans and free trials, we send a renewal/conversion reminder before you are charged.

7.3 Cancellation. You may cancel at any time from your account settings using the in-app "Cancel Subscription" control (the same medium in which you subscribed). Cancellation takes effect at the end of the current billing period; you keep paid features until then.

7.4 Refunds. Except where required by law, fees are non-refundable and we do not prorate partial periods.

7.5 Price changes. For a change to the recurring price of an auto-renewing plan, we will notify you in advance and obtain any consent required by law before the new price applies; you may cancel before the change takes effect. Other pricing may change with 30 days' notice.

7.6 Billing. Payments are processed by Stripe. You authorize recurring charges to your selected payment method and agree to keep it current. We retain records of your renewal consent for at least three years.

8. Limitation of liability

To the maximum extent permitted by law:

  • Famli is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee Famli will be uninterrupted, error-free, or secure.
  • We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for missed appointments, scheduling errors, or reliance on calendar data, reminders, notifications, location features, or Emergency Card information.
  • Our total liability for all claims relating to Famli will not exceed the greater of (a) the amounts you paid us in the 12 months before the claim or (b) US $100.
  • Carve-outs. Nothing in these Terms limits or excludes liability for gross negligence, willful misconduct, fraud, death or personal injury caused by our negligence, or any liability that cannot be limited or excluded by applicable law.
  • Savings clause. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

9. Indemnification

You will indemnify and hold harmless Famli and its officers, directors, employees, and agents from claims, damages, losses, and reasonable expenses (including reasonable attorneys' fees) arising from your breach of these Terms, violation of law, or infringement of a third party's rights. We will promptly notify you of any such claim, and you will cooperate in the defense; we may assume sole control of the defense and settlement of any matter subject to your indemnity, and you will not settle any matter in a way that imposes obligations on us without our consent.

10. DMCA / copyright

We respond to notices of alleged copyright infringement under the DMCA (17 U.S.C. § 512) and terminate repeat infringers. Send notices to our designated agent: Famli LLC, Attn: DMCA Agent, support@famli.io, 1500 N Grant St # 11190, Denver, CO 80203.

11. Termination

11.1 By you. Close your account any time in settings; your data is deleted per the Privacy Policy.

11.2 By us. We may suspend or terminate your account for violation of these Terms, fraud, or where required by law, with reasonable notice unless immediate action is needed to protect Famli or others.

11.3 Effect. On termination your right to use Famli ends. Sections 4, 6, 8, 9, 12, 13, and 14 and any accrued payment obligations survive.

12. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-app and, where the change is material, require you to affirmatively re-accept the updated Terms before continued use. Amended dispute-resolution terms do not apply to disputes that accrued before the amendment.

13. Dispute resolution; arbitration; class-action waiver

PLEASE READ: THIS AFFECTS YOUR LEGAL RIGHTS.

13.1 Informal resolution first. Before starting arbitration, you and we agree to try to resolve the dispute informally: send a Notice of Dispute to support@famli.io (or, from us, to your account email) describing the claim and the relief sought, and allow 60 days to resolve it.

13.2 Binding individual arbitration. If not resolved, disputes will be settled by binding arbitration administered by the American Arbitration Association (AAA), under the Consumer Arbitration Rules for family (consumer) users, and under the Commercial Arbitration Rules for provider (business) users, except as carved out below. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Delegation. The arbitrator decides threshold questions of arbitrability, except that a court decides whether the class/representative waiver in 13.6 is enforceable.

13.4 30-day opt-out. You may opt out of this arbitration agreement by emailing support@famli.io within 30 days of first accepting these Terms, stating your name and that you opt out. Opting out does not affect any other part of these Terms.

13.5 Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other relief in court to protect intellectual property. Nothing in this Section waives any non-waivable right to seek public injunctive relief; any such claim proceeds in court and is severed from arbitration.

13.6 Class-action and representative waiver. Disputes will be conducted only on an individual basis. You and we waive any right to bring or participate in a class, collective, consolidated, representative, or private-attorney-general proceeding, whether in court or in arbitration. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) is severed and proceeds in court; the rest remains in individual arbitration.

13.7 Mass arbitration. If 25 or more similar demands are filed with common counsel, the parties agree they will be administered under the AAA's mass-arbitration/batching procedures, including bellwether processes, to promote efficiency and fair fee allocation.

13.8 Fees and venue. AAA rules govern fees. Arbitration will be seated in the City and County of Denver, Colorado or conducted remotely; you may elect a hearing near your residence where the rules allow.

13.9 Jury waiver. To the extent a claim proceeds in court, you and we waive the right to a jury trial.

14. Governing law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 13. Mandatory consumer-protection rights of your home jurisdiction are not displaced.

15. General

15.1 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

15.2 Assignment. You may not assign these Terms without our consent. We may assign them, including to an affiliate or in connection with a merger, acquisition, financing, or sale of assets, without your consent.

15.3 No waiver. Our failure to enforce a provision is not a waiver.

15.4 Severability. If a provision is unenforceable, it is limited or severed and the rest remains in effect.

15.5 Third-party beneficiaries. Stripe, Apple, and Google are third-party beneficiaries of the provisions that benefit them; Apple and Google may enforce these Terms as they relate to your use of their app stores.

15.6 Apple/Google app-store terms. If you use our iOS or Android app, you also agree to the applicable App Store / Google Play terms; Apple and Google are not responsible for the app or for support, and the app-store operator's standard end-user terms apply and, where they conflict with these Terms for that use, control.

15.7 Electronic communications (E-SIGN). You consent to receive notices and disclosures electronically.

15.8 Export/sanctions. You represent you are not located in, or a national of, an embargoed country and are not on a restricted-party list.

15.9 Notices. We give notice by email or in-app; you give notice to support@famli.io.

15.10 Entire agreement. These Terms and the Privacy Policy are the entire agreement and supersede prior agreements.

16. Contact

  • Email: support@famli.io
  • Postal: Famli LLC, 1500 N Grant St # 11190, Denver, CO 80203